Refund policy
30-Day Return Policy
We want you and your porch goose to be happy with your order. You may request a return within 30 days after your order is delivered.
Return eligibility
To qualify for a return, an item must be unused, unworn, unwashed, free from damage or alteration, and returned with its original packaging and any included accessories. You will also need your order number or other proof of purchase.
To start a return, submit a request through our Contact page before sending anything back. If your return is approved, we will provide return instructions and the correct return address. Items sent back without first requesting a return may not be accepted.
Return shipping
For a change-of-mind return, sizing preference, or an item ordered by mistake, the customer is responsible for return shipping and for any customs or handling charges associated with the return. We recommend using a trackable service because the customer remains responsible for the parcel until it is delivered to us.
If an item arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photos. If we confirm the issue, GooseOutfit will cover the reasonable cost of the approved solution, which may be a replacement, repair, or refund.
Non-returnable items
The following items cannot be returned unless they are defective or applicable law requires otherwise:
- personalized, made-to-order, or clearly customized products;
- gift cards;
- items marked final sale or clearance;
- items that have been used, worn, washed, altered, or damaged after delivery; and
- items returned more than 30 days after delivery.
Exchanges
We do not process direct exchanges. The fastest way to receive a different item is to return the eligible original item and place a new order after the return is approved.
Refunds
We will inspect your return after it arrives. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. Original expedited-shipping charges are not refundable, except where required by law. If more than 15 business days have passed since we approved your refund, contact us through our Contact page.
Order changes and cancellations
Contact us within 12 hours after placing an order if you need to change or cancel it. We will try to help, but we cannot guarantee a change or cancellation after an order has entered processing or has shipped.
United States consumer rights
This policy does not limit any non-waivable consumer right or remedy available under applicable United States federal or state law. Where applicable law requires a different remedy, timeframe, disclosure, or allocation of costs, that law controls.
Contact
GooseOutfit
Contact: www.gooseoutfit.com/pages/contact
Phone: +86 181 1826 8251
Address: Room 2205, Unit 1, Building 10, Qujiang Fenghe, Jiangdong Subdistrict, Yiwu, Zhejiang 322000, China
Last updated: July 25, 2026.