The Goose Help Desk
Questions?We’ve got the honks.
Everything you need to choose, dress, and care for your porch goose—plus clear answers about shipping and returns.
Need a hand? Our goose is on desk duty.
Before you order
Fit & product questions
Start here to make sure the next look belongs in your goose’s closet.
Will an outfit fit my goose?
Most GooseOutfit outfits are designed around the classic 23-inch porch goose. Decorative geese can still vary in neck, body, base, and pose, so compare your goose’s measurements with the fit notes on the individual product page before ordering.
How do I measure my porch goose?
Measure total standing height, neck circumference, and body circumference at the fullest point. For dresses, coats, capes, and full-body costumes, also measure from the base of the neck to the desired hem. A soft measuring tape works best.
Is the goose statue included?
No. Unless a product page clearly says otherwise, each listing is for the outfit, costume, hat, or accessory only. The goose statue, stand, furniture, plants, and photography props are not included.
What comes with each outfit?
The “What’s included” section on each product page lists every piece in the set. Please use that list as the final reference because hats, bows, shoes, and other accessories vary by look.
Can I mix pieces from different looks?
Absolutely—that is part of the fun. Pieces made for the same goose size can often be mixed, but always check closures and measurements. Never force a tight garment over the head, neck, wings, or base.
Keep the flock looking fresh
Dressing & care
Simple habits help every seasonal look come back ready for another parade.
How do I put an outfit on safely?
Place the goose on a stable surface, open every closure fully, and guide the garment into place without pulling. Fasten straps, snaps, or ties so they sit securely without pressure. Remove the outfit if wind or weather could make it unsafe.
Can the outfits stay outside?
Our outfits are made for decorative use on covered porches and sheltered displays unless the product page says otherwise. They are not permanently weatherproof. Bring them inside during rain, snow, strong wind, extreme heat, or long periods of direct sunlight.
How should I clean an outfit?
Follow the product page or garment label first. Unless stated otherwise, gently spot clean or hand wash in cool water, reshape, and air dry. Avoid bleach, tumble drying, ironing decorations, and wringing delicate pieces.
How should I store seasonal outfits?
Make sure every piece is clean and completely dry. Close hook-and-loop fasteners, keep small accessories together, and store outfits flat or loosely folded in a cool, dry place away from direct sunlight.
After checkout
Shipping, changes & returns
Clear answers for the journey from our outfit rack to your front porch.
Where does GooseOutfit ship?
GooseOutfit currently accepts and ships orders only to eligible addresses in the United States. We will update our Shipping Policy when more markets become available.
How long will my order take?
Orders are normally processed within 1–3 business days. Available delivery methods and estimates appear at checkout. Current eligible options range from approximately 3–5 business days for Express to 10–14 business days for Economy after dispatch.
Can I change or cancel my order?
Email us within 12 hours after ordering. We will try to help, but changes and cancellations are not guaranteed once an order enters processing. Shopify’s self-service cancellation option may be available for the first hour.
What is your return policy?
Eligible unused and unwashed items may be returned within 30 days after delivery. Contact us before sending anything back. Personalized, final-sale, clearance, and gift-card purchases are generally non-returnable, subject to mandatory consumer law.
Can I exchange an item?
We do not process direct exchanges. Return the eligible original item and place a new order for the preferred product or size. This is usually the fastest way to secure the look you want.
My order arrived damaged or incorrect. What should I do?
Use our Contact page promptly with your order number and clear photos of the item, packaging, and shipping label. We will review the issue and arrange an appropriate approved solution.
Still chasing an answer?
Send your order number—or your goose’s measurements and a side-view photo. We normally reply within 1–2 business days.